Privacy Policy

1. What We Collect

We only collect the information we need to help with your enquiry and arrange pricing. This may include:

• Your name
• Business name
• Postcode or business address
• Email address and phone number
• Details about your printing needs, such as paper size, the size of your business, approximate monthly printing, whether you need copying and scanning, and any brand or model you are interested in
• Whether you are open to similar models from other brands
• Whether you are considering leasing or purchasing
• When you would like us to call you
• How you found our website, such as the advertisement or link you clicked

We do not collect sensitive personal information (e.g. health, religious, or biometric data).

2. How We Collect It

We collect information when you:

• Complete a Get pricing or Help me choose form on our site
• Contact us directly by email or phone
• Interact with our website (via cookies, see Section 7)

You can browse our website without telling us who you are. We only receive your contact details if you choose to provide them.

3. How We Use Your Information

We use your details to:

• Contact you about your enquiry and discuss your requirements
• Arrange pricing and options through suitable suppliers, when you're ready
• Communicate with you about your request or related services
• Contact you from time to time about matters relevant to your printing (see Section 4)
• Measure how well our advertising works, for example by recording that your visit came from an online advertisement
• Meet legal requirements or resolve disputes
• Analyse trends and improve our service (using de-identified data)

We do not sell your information.

4. Marketing and Follow-Up Contact

When you ask for pricing or help choosing equipment through our website, you give us your business contact details so we can help with your enquiry.

By submitting that request you consent to CopierChoice contacting you about the enquiry itself, and to us contacting you from time to time afterwards about matters relevant to your printing. That may include equipment and pricing information, replacement options, and letting you know when your current equipment or agreement may be approaching renewal or replacement.

We may contact you by email, and/or by telephone where you have given us a phone number. We do not sell your contact details, and we only pass them to suppliers when arranging the pricing you have asked for.

You can opt out of this contact at any time, using the unsubscribe link in any email we send you, by telling us when we call, or by contacting us at admin@copierchoice.com.au. Opting out does not affect an enquiry already in progress, and we will still be able to deal with that enquiry.

We keep a record of when you gave this consent and the wording you were shown at the time.

5. Who We Share It With

We only share your details with:

• Pre-screened suppliers relevant to your request, when we arrange pricing for you
• Advertising platforms such as Meta (Facebook and Instagram) and Google, in a scrambled (hashed) form, so we can measure the results of our advertising
• Other parties where required or authorised by law

We require suppliers to respect your privacy, but they operate under their own privacy policies. Please check their terms before engaging with them.

6. Data Storage and Security

We use trusted technology providers for services such as website hosting, email, customer records, analytics and advertising measurement. Your information may be stored or processed through these systems as part of providing those services to us. We store your information on secure systems, some of which may be located outside Australia. Where information is processed or stored overseas, we take reasonable steps to ensure our service providers maintain appropriate privacy, security and confidentiality standards. We use industry-standard security measures to protect your information from loss, misuse, unauthorised access, alteration or disclosure.

7. Cookies and Website Analytics

We use cookies and similar technologies to:

• Keep the site working properly (essential cookies)
• Remember details of your visit, such as the page or advertisement that brought you to our site, so your enquiry reaches us with the right information
• Understand how visitors use our website and improve its performance, including through analytics services such as Google Analytics
• Measure the effectiveness of our advertising, including on Google and Meta (Facebook and Instagram)
• Where applicable, help us show more relevant advertising and measure advertising audiences

You can control or disable cookies through your browser settings. Disabling some cookies may affect how parts of the site function.

8. Third-Party Links and Content

Our site may link to external websites, including third-party service providers, reference sites, or social media platforms. We are not responsible for the content, privacy practices, or security of these external sites, and we encourage you to review their policies before providing any personal information.

9. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access your personal information that we hold about you
• Request corrections if the information is inaccurate, incomplete, or outdated
• Know how your information is collected, used, and shared
• Complain if you believe we have breached the APPs, and have your complaint investigated
• Opt out of marketing and follow-up communications at any time

10. Children's Privacy

Our services are intended for businesses. We do not knowingly collect personal information from children under 16.

11. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with the updated date.

12. Contact Us

If you have questions about this Privacy Policy or wish to make a privacy request: